Secure Transaction
Q1:Can I drop shipping orders?
A6:If there is a problem with your order, you can contact us in customer service. We will reply to you as soon as possible and give you a satisfactory solution.
1.If you are satisfied with our products and services,please leave your positive feedback and 5 stars.We will give you discount for you next order.
2.If you share our product link on your SNS,we will give you a gift or discount for you next order.
3.If you don’t satisfied our products,please contract us before you leave neutral(3 stars) or negative(1-2 stars)feedback.we guarantee we will 100% solve any problem for you.
4.Please send a message to us before leaving the negative feedback or opening a dispute on site.Communication is the best way to solve the problems.
1.WORLDWIDE SHIPPING. (Except some countries and APO FPO)
2.Orders processed timely after the payment verification.
3.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5.If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as
soon as possible with a reply. Our goal is customer satisfaction!
2.If the item does mot meet your expectation,please contact us via Trade Manager E-mail or Leave Message.We will reply as soon as we can.
Return & Refund Policy
Please be reminded that our policy last 30 days for replacement/refund request only. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.
Due to all our products are made-to-order so we typically do not accept returns or exchange due to user error such as incorrect selection of sizes, designs, colors, etc.
Please be informed that our products are customized and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor’s display. Hence, please allow the 20% difference between advertised images and the actual item you received.
Refunds (if applicable)
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us at contact.animefan@gmail.com with a photo of the product you received along with detail shots you wish to include.
We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.
For all other requests please email us at contact.animefan@gmail.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact.animefan@gmail.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged or our faults in production and shipping. If you need to exchange it for the same item, send us an email at contact.animefan@gmail.com. Our customer service team will review your claim. If your claim is approved, we will provide you with a return address.
WHICH EVIDENCE SHOULD I SUBMIT FOR REPLACEMENT?
Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.
Wrong product shipped
Please send some pictures as proof, which include:
- Picture of the wrong item you received
- Picture of the shipping label.
Size issue
Please send the picture as proof:
- Picture of the shipping label.
- Photo measure the size of the product with a ruler.
- The tag size on the outsole
- The length of the insole measured by a ruler
- Picture of the product you received
Broken/ Damaged items:
Please send some pictures as proof, which includes:
- Picture of the broken item
- Picture of the shipping label.
CANCELLATIONS
If you change your mind about your purchase, please sending us an email to contact.animefan@gmail.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 02 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (20% of your total order value) will be applied for the cancellation.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
At Christmas & New Year Season please make sure to choose the right shipping option.
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